Moving house is already a massive task in itself. Between organising boxes, scheduling the move, and settling into a new place, there’s a mountain of things to keep track of. However, one thing many people overlook is the importance of understanding the moving contract they are signing. This can be especially tricky if English isn’t your first language.
In this guide, we’ll break down the key terms often found in moving contracts so you can feel confident and well-prepared on moving day.
1. Quotation or Estimate
Before any move begins, your moving company will provide a quotation or estimate. This is a written statement of the expected cost based on the information you’ve provided, like the number of rooms, travel distance, and any extra services you might need.
Key Tip: Ensure the estimate is written and clearly states whether it is binding (fixed price) or non-binding (may change based on actual conditions).
2. Bill of Lading
This is one of the most critical documents in your moving contract. The bill of lading is your official agreement with the moving company. It outlines the pickup and delivery dates, the items being moved, and the cost.
Keep this document handy on moving day—it serves as proof of agreement in case anything goes wrong.
3. Inventory List
This list details everything the movers will be transporting. Please review this carefully before signing. If something is missing from the inventory, it may not be covered if it gets damaged or lost.
4. Storage Services
Sometimes your new home isn’t ready yet, or you need extra space during the move. Many removalists offer storage solutions for both short-term and long-term needs.
If you’re considering secure and reliable options, storage services from trusted companies like Careful Hands Movers can help make the process smoother, especially if you’re downsizing or waiting for a new build to be finished.
5. Access Conditions
This term refers to the ease of access for the moving truck to reach your home. For example, is there a lift? How many stairs? Is there on-street parking nearby? These factors can affect your final quote.
6. Insurance and Liability
Moving companies are generally careful, but accidents can happen. It is crucial to understand what the liability coverage includes. Basic coverage may not be sufficient, so always inquire about the availability of additional insurance for valuable or fragile items.
7. Cancellation and Rescheduling Fees
Life is unpredictable, and sometimes plans change. Ensure your contract clearly outlines the company’s policy on cancellations and rescheduling. Some may charge a fee if you change the date without enough notice.
8. Delivery Window
The delivery window is the estimated timeframe during which your items will arrive at the new location. Ensure it is clearly stated in your contract to avoid unnecessary delays or confusion.
9. Extra Charges
Be aware of any additional charges in the fine print. These could include services such as packing, storage, moving heavy items (like a piano), or travelling to a rural area. Knowing these in advance can help you avoid surprise costs.
10. Dispute Resolution
If something goes wrong, how will it be resolved? Many contracts include a dispute resolution clause explaining the process. Some companies utilise third-party mediation, while others employ internal processes.
Understanding your moving contract helps you stay in control and ensures your rights are protected. Don’t be afraid to ask your removalist to explain any terms you’re unsure about—it’s their job to help you feel informed and comfortable.
